Turn every interaction and AI output into quality intelligence.
Kynesis automatically evaluates customer conversations, human agents, AI agents, content, and operational workflows using custom scorecards — delivering explainable feedback, performance insights, and product intelligence.
30 minutes, your own scorecard, no credit card — we reply within one business day.
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What Kynesis evaluates
Three evaluation domains, one platform, one consistent definition of quality.
Customer interactions
Score calls, chats, emails, and tickets against your quality standards. Identify coaching opportunities, compliance issues, and recurring customer problems.
Customer support QAAI agents and outputs
Continuously evaluate AI responses and workflows for accuracy, relevance, policy compliance, task completion, and customer experience.
AI agent evaluationContent and workflows
Evaluate articles, documentation, generated content, and operational processes against the same explicit standard.
Content qualityHow it works
Connect. Define. Evaluate. Explain. Improve.
- 01
Connect your data
Calls, chats, tickets, documents, AI traces, generated content, APIs, or uploaded files.
- 02
Define what good looks like
Create custom scorecards, criteria, rules, examples, and evaluation thresholds.
- 03
Evaluate automatically
Run consistent evaluations across every interaction, response, or workflow.
- 04
Understand every score
Receive evidence, reasoning, category-level scores, detected issues, and recommended actions.
- 05
Discover patterns
Identify performance trends, customer pain points, product problems, AI failures, and operational opportunities.
Define your quality standard once. Evaluate everything consistently.
Then discover what your teams, products, and AI systems need to improve.
Flexible custom scorecards
Evaluate anything according to your own definition of quality — sections, weights, scales, thresholds, and critical-failure rules you control.
Explainable evaluation
Every score includes the quoted evidence, the reasoning behind the rating, and a recommended action.
Evaluation at scale
Evaluate every interaction instead of manually reviewing a small sample — consistently, in seconds.
Quality and product intelligence
Discover systemic patterns across teams, products, and AI systems instead of producing isolated scores.
Scores tell you what happened. Kynesis tells you what to improve.
Aggregate evaluation results across thousands of interactions to uncover recurring customer pain points, product gaps, process failures, coaching opportunities, and AI-agent weaknesses.
How quality intelligence worksSurfaced automatically
- Recurring customer pain points
- Missing product features
- Unclear documentation and knowledge-base gaps
- Broken or high-friction workflows
- Coaching priorities per agent and team
- AI-agent failure modes and hallucinations
Every score shows its work
A single criterion from a support-call evaluation.
Criterion
Acknowledged the customer’s impact before troubleshooting
Evidence
“Okay, let me check the account — can you confirm the order number?”
Explanation
The agent moved to troubleshooting without acknowledging that the customer had been waiting nine days. Verification was correct, but the impact statement required by the criterion is missing.
Recommendation
Open with a short acknowledgement of the delay and its impact, then move to verification: “Nine days is far too long — let me fix this now.”
Use cases
Organised by the business problem you are solving.
Who Kynesis is for
Quality and operations teams
Consistency, coverage, compliance, coaching, and efficiency across every queue.
Support and product leaders
Customer pain points, recurring issues, product gaps, and service performance.
AI and engineering teams
AI-agent reliability, production evaluation, failure modes, and workflow performance.
Frequently asked questions
Everything teams usually ask before moving to automated quality intelligence.
What is Kynesis?
Kynesis is an AI Quality Intelligence Platform. It evaluates customer conversations, human agents, AI agents, content, and operational workflows against your custom scorecards, then turns the results into explainable feedback, performance insights, and product intelligence.
What can Kynesis evaluate?
Three domains: customer interactions (calls, chats, emails, tickets), AI agents and outputs (agent conversations, LLM answers, tool execution, task completion), and content and workflows (articles, documentation, generated content, operational processes).
Is Kynesis good for customer support QA?
Yes — it is one of the two strongest use cases. Kynesis scores 100% of calls, chats, emails and tickets on accuracy, empathy, policy compliance and resolution quality, with human review, coaching workflows and compliance detection built in.
Can Kynesis evaluate AI agents in production?
Yes. AI-agent conversations, LLM answers, tool execution, hallucinations, policy adherence, and task completion are evaluated against the same scorecards you apply to human work, so AI and human handling stay comparable.
Does Kynesis integrate with Zendesk, Intercom or Salesforce?
Yes. Conversations import from Zendesk, Intercom, Salesforce and HubSpot, and any other helpdesk or CCaaS platform connects through the Kynesis API or webhooks. Bulk transcript upload is supported for pilots.
Can humans review or override AI scores?
Yes. Every evaluation is reviewable — analysts can override any criterion, run calibration sessions between reviewers, and agents can dispute scores through a challenge workflow. Automation level is configurable per queue.
Do I have to use a predefined scorecard template?
No. You define your own sections, criteria, weights, scoring scales, thresholds and critical-failure rules. Kynesis applies exactly the standard you describe.
How accurate is it compared to human reviewers?
We recommend a calibration pilot: run 100–200 items your team already scored and compare agreement on overall score, critical failures and false positives. Every score ships with the evidence used, so criteria can be refined.
What is quality intelligence?
Quality intelligence is what you get when evaluation results are aggregated across thousands of items: recurring customer complaints, missing product features, unclear documentation, broken workflows, coaching priorities, and AI-agent failure modes — ranked by impact.
What about GDPR, retention and audit logs?
Kynesis offers EU-hosted processing options, configurable retention and deletion, a data processing agreement on request, SSO, 2FA, role-based permissions and audit logs.
Is there an API?
Yes. Evaluations can be triggered through the Kynesis API so scoring fits into your existing workflows and tooling.
How fast is an evaluation?
Most evaluations complete in seconds. A support call that takes a human reviewer around 25 minutes is typically scored in about 3 minutes end to end, including evidence and feedback.
Want the deep dive? Read the Kynesis blog.
Get in Touch
Questions, partnership ideas, or want a tailored demo? Drop us a line — we read every message.